The Midland Surgical Center administrative staff is available to help with any concerns or suggestions you may have regarding your stay. Complaints will be investigated and a response provided under the provisions of the facility grievance mechanism. Please contact:
Patti Sulaver, RN
If a grievance or complaint is not solved to the patient’s or family’s satisfaction, the grievance may be filed in writing with the Illinois Department of Public Health.
Office of Healthcare Regulation
Illinois Department of Public Health
525 W. Jefferson Street, Springfield IL 62761-0001
or by calling (877)582-6995.
Any concerns may also be reported to the accrediting body. Contact:
5250 Old Orchard Rd.
Skokie, Illinois, 60077
You may also contact the center for Medicare and Medicaid (CMS).
Contact CMS Ombudsman
www.Medicare.gov/ombudsmans/activities.asp or 1-800-633-4227